These return rules apply only to purchases made online; for returns in other cases, please contact the same “Lemagazin” store where you purchased the goods.

Return and Exchange of Goods
1.1. Returns are carried out in accordance with the laws of the Republic of Lithuania.

1.2. The Buyer must send the returned goods by registered mail. The registered mail number must be provided to the Seller no later than 24 hours after dispatch.

1.3. If the Buyer wishes to return a defective item, they can do so within 14 days from the date of delivery, by informing the Seller via email and attaching photos or videos of the item and/or package that describe the problem.

1.4. When returning an incorrect item received, the Seller commits to replace it with the correct item. If the required item is not available, the Buyer will be refunded in full (for the item and actual shipping costs incurred).

1.5. When returning a defective item, the Seller commits to replace it with an identical item or refund the Buyer.

1.6. The Seller has the right to refuse to accept returned goods from the Buyer if the item(s) were delivered in good quality or the item(s) packaging was opened.

1.7. The Seller has the right to refuse to accept returned goods from the Buyer if the Buyer does not follow the return procedure specified in these Rules.

1.8. If the Buyer paid for the item with a gift voucher, the voucher and any additional amount paid (if applicable) will be refunded.

1.9. If the Buyer returns an item purchased at a discount, the amount paid for the item with the applicable discount will be refunded.

Return of Quality Goods
Return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the Government of the Republic of Lithuania Resolution (2014-07-22) on the approval of retail trade rules, as well as the retail trade rules themselves and the provisions of Article 6.228 of the Civil Code of the Republic of Lithuania (hereinafter – CC).

Purchased quality goods can be returned within 14 days if:

The returned item is in its original neat packaging;
The item is unused and undamaged;
The item has not lost its commercial appearance (labels are intact, protective films are not torn, bags, etc.);
The returned item is complete with all documentation provided by the manufacturer;
The purchase document and warranty card (if issued) are provided when returning the item.
Quality goods cannot be returned if they are:

Goods that were made according to the Buyer’s individual order or are clearly adapted for them, or which, due to their nature, cannot be returned after being delivered to the Buyer due to the loss of their commercial properties (qualities), are quickly perishable or expire soon;
Other cases where the purchase-sale agreement cannot be canceled according to the laws of the Republic of Lithuania.
Please send the returned item to the following address:

Lemagazin – Kazimiero Jagmino Street 31, Knabikai, LT-89311 Mažeikiai district, Lithuania
Website: www.lemagazin.lt
Phone: +370 684 36490
Email: post@lemagazin.lt

When returning quality goods, the Buyer is responsible for:

Packaging the goods
Returning the goods by registered mail to the address mentioned above
We may refuse to accept returned goods if changes were made to the appearance of the item or its packaging that were not necessary to examine the item, including damaged labels, removed protective films, and damage to transparent packaging that does not impede the right to inspect the item.

If the item’s packaging damage results in the item not being able to be sold later at the same price, without infringing another Buyer’s right to purchase a new and unused item, such goods can only be returned by mutual agreement (e.g., if you agree to compensate for the depreciation).

When returning an item purchased in the e-shop, you will be asked to submit a written request in free form, specifying detailed order information: order number, date, item, price, delivery date. The request must include an account number for the refund. If an additional discount was applied to the order at the time of purchase, and you returned only part of the items purchased with one order, we may deduct the discount amount from the refundable amount.

When returning quality goods, all transportation costs related to their return are borne by the Buyer.

Return of Defective Goods
Return of defective goods and other cases are carried out in accordance with the Civil Code of the Republic of Lithuania (Article 6.363, paragraph 7) and the Government of the Republic of Lithuania Resolution (2014-07-22) on the approval of retail trade rules, as well as the retail trade rules themselves. If the reason for the return is the acquisition of a defective item, we commit to replace the defective item with a quality item at our own expense or refund the amount paid for the item if the item is defective due to the manufacturer’s fault.

Warranty
According to Article 6.363, paragraph 1, point 10 of the Civil Code of the Republic of Lithuania, the seller is responsible for defects in the item that appear within two years from the transfer of the item, unless the laws or the agreement specify a longer period. The two-year limitation period for claims applies to the rights of the buyer established in this article.

Dispute Resolution
A request/complaint regarding a product or service purchased in our online store can be submitted to the State Consumer Rights Protection Authority (Vilniaus St. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 67 51, fax: +370 5 279 1466, website: www.vvtat.lt) or fill out a request form on the EGS platform at https://ec.europa.eu/odr/